Privacy Policy
- At Lovedale Serviced Suites, Kodaikanal, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you stay with us, interact with our staff, or use our services.
1. Information We Collect
- We may collect the following information when you make a booking or stay with us:
- Full name, contact details (phone, email, address).
- Identification documents (passport, Aadhaar, or government-issued ID).
- Payment details (bank information, credit/debit card).
- Payment details (bank inforBooking history, preferences, and special requests.mation, credit/debit card).
- CCTV footage and security records for safety purposes.
2. How We Use Your Information
- Your personal data may be used for:
- Processing reservations, check-in, and billing.
- Providing housekeeping, maintenance, and guest services.
- Ensuring safety, security, and compliance with legal requirements.
- Communicating important updates, policies, or changes to your booking.
- Improving our facilities and resident experience.
3. Sharing of Information
- We do not sell or rent your personal data. However, your information may be shared with:
- Government authorities, law enforcement, or regulators when required by law.
- Service providers (IT support, payment processors) strictly for operational purposes.
- Internal staff for security, housekeeping, and administrative functions.
4. Data Security
- We implement strict security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to authorized staff only.
5. Data Retention
- We retain your personal information only as long as necessary for legal, operational, and security purposes. Identification and payment records may be kept in accordance with applicable laws and regulations.
6. Resident Rights
- You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate data.
- Withdraw consent for non-essential use of data, subject to legal and contractual obligations.
7. CCTV & Security Monitoring
- For the safety of all residents, LS may use CCTV cameras in common areas. Recordings are retained for a limited period unless required for investigations.
8. Policy Updates
- This Privacy Policy may be updated from time to time to reflect changes in regulations or operational practices. Residents will be informed of any significant changes.
9. Contact Us
- For questions about this Privacy Policy or requests regarding your personal data, please contact:
-
Lovedale,
Email: booking@thelovedale.com
Phone: +91 9620209414, +91 9620247345