Frequently Asked Questions
Everything you need to know about your stay at Lovedale
How far is Lovedale from Kodaikanal town?
Lovedale is just 6 km from the Kodaikanal Bus Stand, making it easy to access popular attractions, shops, and restaurants nearby.
Is Lovedale family-friendly?
Absolutely! We offer spacious rooms and suites, indoor & outdoor games, a safe environment, and cozy spaces perfect for families, couples, or solo travelers.
What is the best way to reach Lovedale?
You can reach Kodaikanal by bus or car from major cities like Chennai, Coimbatore, and Madurai. The nearest railway station is Kodai Road (100 km), with taxis available to reach Lovedale.
How do I make or modify a booking?
Book online via our website’s BOOK NOW link, email booking@thelovedale.com, or call +91 9620209414. To modify or cancel, use the same contact details; group bookings may require written confirmation.
Do you accept bookings from OTAs (MakeMyTrip / Booking.com / Goibibo)?
Yes — Lovedale is listed on major OTAs. If you booked through an OTA, please manage cancellations or modifications through that OTA. OTAs may have separate offers and cancellation terms.
Is breakfast included?
Yes — standard room rates that state “breakfast included” include complimentary breakfast. Confirm at booking for any special meal plans.
What are check-in and check-out times?
Standard check-in: 2:00 PM.
Standard check-out: 11:00 AM.
Early check-in / late check-out may be available on request (subject to availability & charges).
Can I request airport / taxi transfers?
Yes — we can arrange paid transfers on request. Please contact us with your arrival details at least 24 hours before check-in.
What amenities are available?
Free Wi-Fi, 24/7 power backup, housekeeping, private balconies, modern bathrooms, and an on-site restaurant.
Do you allow children and extra beds?
Children are welcome. Extra-bed charges and child policies vary by room type. Please specify ages at booking so we can advise and prepare.
What if I arrive late at night?
24/7 reception is available; please notify us of late arrivals so we can ensure a smooth check-in.
Are pets allowed?
Pets are not allowed unless previously arranged and approved.
What nearby attractions and competitors are close by?
Lovedale is on Laws Ghat Road and very close to Hotel Kodai International and other stays — convenient for Bryant Park, Kodaikanal Lake and local viewpoints. Competitors nearby run OTA promotions; we tailor our policies to stay competitive.
Who do I contact for group / wedding bookings?
For groups and events, email booking@thelovedale.com or call +91 9620209414. Group bookings may require a separate contract, deposit and custom cancellation terms.
What is your cancellation policy?
You can cancel for free up to 48 hours before check-in. Cancellations made after this period may incur a one-night charge.
How do I cancel my booking?
For direct bookings, email booking@thelovedale.com or call +91 9620209414. OTA bookings (MakeMyTrip / Booking.com / Goibibo) must be cancelled through their platform.
When will I receive my refund?
Eligible refunds are processed within 7–14 business days to the original payment method.
Are non-refundable bookings eligible for cancellation or refund?
No. Non-refundable bookings cannot be cancelled or refunded, except in special cases approved by management.
What is Lovedale’s address and phone number?
Lovedale Kodaikanal, 24, Laws Ghat Rd, opposite Hotel Kodai International, Kodaikanal, Tamil Nadu 624101. Phone: +91 9620209414. Email: booking@thelovedale.com.